Zencartel is committed to providing high-quality outdoor and travel gear. We understand that sometimes things dont work out, and you may need to return a product. This Return and Refund Policy explains the conditions under which we accept returns and process refunds. Please read carefully to ensure you understand our procedures and requirements. Return Eligibility Items must be returned in their original condition, unused, and in the original packaging. You must request a return within 30 days of receiving your order. Certain items, such as custom or personalized products, may not be eligible for return. How to Initiate a Return To request a return, please email us at [email protected] with your order number and the reason for your return. We will respond with instructions on how to proceed. Return Shipping Customers are responsible for the cost of return shipping unless we have agreed otherwise. Please ensure that items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service. Refund Process Once we receive and inspect your returned item, we will notify you via email. If approved, a refund will be processed to your original payment method. Please allow a few business days for the refund to reflect in your account. Non-Returnable Items Certain items are non-returnable, including:
- Gift cards
- Personal care items
- Perishable goods